Fauziyyah HS, as a mother who unceasingly pray and always devotes her affection so author can finish this thesis 6. Ahmad Hasan Mubarok, as father which always support in the finishing thesis. Hata Maulana, S.Si, MTI, as a mentor II which always gives teaching to the author in this thesis. Nurhayati, Ph.D, as as head of Department of Informatics Engineering, Faculty of Science and Technology, Syarif Hidayatullah State Islamic University Jakarta, and as a mentor I which supports author in preparing this thesis. Agus Salim, M.Si, as dean of the Faculty of Science and Technology, Syarif Hidayatullah State Islamic University Jakarta. Because without the support of them author will not be able to finish this thesis well. This opportunity, I wish to gratitude to those who have supported the completion of this thesis. Vizta Pratama Inul Vizta ), arranged to fulfill one of the requirements in completing the program study S1 of Informatic Engineering International at the Syarif Hidayatullah State Islamic University Jakarta. This thesis has the title Design Of Information System For Karaoke Room Reservation Using Web-Based Customer Relationship Management (CRM) Concept (Case: PT. Blessings and greetings are always delivered to the Prophet Muhammad, his family, his friends, and his faithful followers until the end of time. viħ PREFACE Bismillahirrohmanirrohim Author say thanks to Allah for all His favors and gifts that have been given to the authors so author can implement this thesis research and writing with a smooth finish.

Keywords: Internet, Website, CRM, Reservation online system, SDLC. CRM is a concept that is used as the company's approach to customer. In this system design, authors use 5 stages in the method of system development life cycle (SDLC), namely: systems investigation, systems analysis, systems design, programming and testing. Vizta Pratama (Inul Vizta), the ordering process is still conventional or not computerized, so the data processing is less effective and efficient, so that the system becomes a coordinated system of online booking and user friendly.

In terms of the utilization of information technology at PT. Internet technology changed the conventional system into a digital system, where everything is efficient and effective. Changes in information technology are the most important, and a perceived benefit is the development of internet technology that makes the world without limits. The spread of information technology throughout the world has changed a lot of lives. VIZTA PRATAMA INUL VIZTA ) (under guidance Mrs. 6 ABSTRACT Nidia Ulhasanah Mubarok ( ), DESIGN OF INFORMATION SYSTEM FOR KARAOKE ROOM RESERVATION USING WEB-BASED CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CONCEPT (CASE: PT.

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